Support

Need a hand?

Email support@playkneedown.com — a real person reads every message, usually within two business days.

Help us help you. Please include:

  • Your device (e.g. iPad Pro 13-inch, MacBook Air, Apple Vision Pro) and OS version
  • The Knee Down version (Settings → About)
  • What you were doing, what happened, and what you expected
  • A screenshot or screen recording if you can

Quick fixes

Controller not working

See the controller guide for pairing steps and troubleshooting. Most problems are a pad still paired to another device.

Online: can’t find or join friends

  • Game Center: make sure you’re signed in to Game Center in your device’s Settings and that your friend is too.
  • Same network: allow Knee Down to find devices on your local network when asked (Settings → Privacy & Security → Local Network) and make sure both devices are on the same Wi-Fi.
  • SharePlay: start a FaceTime call first, then start the ride together from Knee Down.

Photo mode won’t save

Knee Down only asks to add photos to your library. If you declined, allow it in Settings → Privacy & Security → Photos → Knee Down, or use the Share button instead.

Tilt steering on iPad

Tilt-to-lean uses the iPad’s motion sensors on the device only. Turn it on or off, and recalibrate, in the game’s Settings.

Lost progress

Progress is stored on the device. Deleting the app deletes your progress; restoring the device from a backup restores it. There’s no cloud sync yet.

Everything else

Read the FAQ, the privacy policy and the terms of use. Press enquiries: see the press kit.